Return Policy

Return Policy

At Vivian's Quality Furniture, we strive to ensure our customers are completely satisfied with their purchases. Our return policy is designed to be as convenient and straightforward as possible.

General Return Policy

  • Time Frame: You may return most items within 30 days of delivery for a full refund or exchange.
  • Condition: Items must be in new and unused condition, with all original packaging and accessories included.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns and exchanges.
  • Non-Returnable Items: Custom-made items, special orders, clearance items, and items marked as "final sale" are not eligible for returns or exchanges.
  • Restocking Fee: A restocking fee of 15-25% may apply to certain returns, particularly for large furniture pieces. May incur Shipping Charge.

Return Process

  1. Initiate a Return: Contact our customer service team at (760) 738-6068 or visit our showroom to initiate a return. Provide your order number and details about the product you wish to return.
  2. Approval and Instructions: Once your return is approved, you will receive instructions on how to proceed. This may include returning the item to our store or arranging for a pickup.
  3. Shipping: If you are returning an item via shipping, please ensure it is securely packed. Customers are responsible for return shipping costs unless the item is defective or the return is due to our error.
  4. Inspection: Once we receive the returned item, it will be inspected to ensure it meets our return criteria.
  5. Refund or Exchange: After inspection, we will process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 48 hours of delivery. We will arrange for a replacement or repair at no additional cost.

Contact Us

For any questions or concerns about our return policy, please call us at (760) 738-6068 or visit our showroom. Our team is here to assist you and ensure your shopping experience is exceptional.

Thank you for choosing Vivian's Quality Furniture. We appreciate your business and are committed to providing you with high-quality products and excellent customer service.