Frequently Asked Questions
Q: What payment methods do you accept?
A: We accept various payment methods, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and financing options through approved partners. We also accept Zelle, Venmo, and cash on delivery. For more details on financing, please visit our finance page.
Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled within 24 hours of placement. Please contact us as soon as possible so we can make the necessary decisions to adjust or cancel your order.
Q: What delivery options are available?
A: We offer several delivery options:
Standard Delivery: Items are delivered to your doorstep.
White-Glove Delivery: Includes in-home delivery, assembly, and placement of your furniture.
Store Pickup: Select items are available for pickup at our designated location.
Q: How can I track my order?
A: Once your order ships, you will receive a confirmation email with tracking details. You will also receive a phone call as well as a text from one of our managers confirming that your order is in the system and shipping. Upon arrival our team will call to inform you of its arrival to ensure you receive your item.
Q: Do you offer assembly services?
A: Yes, our White-Glove Delivery service includes assembly. If you prefer to assemble the furniture yourself, detailed instructions are provided with the product. If you require additional information pertaining to assembly or install please feel free to reach out at any time.
Q: What is your return policy?
A: We accept returns within 30 days of delivery for most items. Products must be in their original condition and packaging. For detailed information, please refer to our Return Policy.
Q: How do I initiate a return or exchange?
A: To start a return or exchange, contact us at our store number with your order number and reason for return. We will guide you through the process.
Q: Do your products come with a warranty?
A: Yes, all our products come with a manufacturer’s warranty. Additionally, we offer extended protection plans for added peace of mind. Details are available upon request and readily available thru our sales team.
Q: How do I file a warranty claim?
A: If you encounter an issue covered under warranty, please contact us at our store number and ask to speak to a manager. For prompt service have your order details and a description of the problem ready.
Q: Do you offer financing options?
A: Yes, we provide financing through our partners. For more information, please visit our finance page.